Working as part of a team:
Do you work as part of a team?
I have been lucky to work as part of different teams over my Management carrier. I posted this image a few years ago on FB as the dream team. In 2012, we worked on the London 2012 Olympics, although Gatwick was not the official Airport, we took the stand that EVERY official person flying through the Airport would have a seamless journey through our Airports whilst making sure our normal passengers had the same. A lot of planning went into London 2012 operation which was backed by CEO. It involved weeks/months of planning, training, meetings, and simulation exercises. This involved Police, Immigration, Customs, Airlines, Ground Handlers, Surface Transport Team, Media, Airport representation, Mayor of London staff etc. We all had one goal and I am proud to say we made it. This was a very proud moment in my career.
To give you an idea, we met ALL travellers that were categorised as V1/V2 and escorted them from the Aircrafts to the vehicles waiting for them. We had to train over 300 Airport staff and carry out loads of simulations so we covered everything that could go wrong.
Some of the travellers didn’t speak English so we had speakers from their countries (most of these were from the Airport community) some of these people were visa on Arrival (Olympic exemptions) so we had to plan for that. Sometimes it could be a sole tennis judge or a whole football team arriving at some odd hour. Considering we had started at 4am, we were still receiving passengers at midnight.
We had a couple of days in between arrival and departure. Some people arrived in advance for the Olympics, some arrived late, some people who lost left immediately so we had the task of meeting all these travellers and walking them to check in, through Security and to their gaterooms.
A job well done – Thanks to the Dream team. I still keep in touch with all of them.
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