AS A BUSINESS OWNER, DO YOU KNOW YOUR CLIENT?
👉🏾KNOW your clients. Having a register or a data base inorder to keep in touch with your clients should be priority. From experience, alot of #businesses
that practice this actually do this mechanically, like they are compelled - and it is mostly done twice in a year, but really we could do more. You could start with your loyal clients, put a call across to say we're calling to check up on you [your clients wellbeing should concern you to some extent] and it's not out of line trust me.
I recently had a returned money transfer for a transaction at a wholesale outlet and it wasn't until i returned that I was asked for my contacts details particularly that I was going to do a transfer again but ..[really what are the #banks
doing about this]..Ok, but we can relate, the timing and motive behind them wanting my contacts was wrong.
👉🏾LISTEN to your client.
Pay close attention to your clients request or complaints. They might not necessarily be right all the time but for the sake of business continuity please indulge them and make good the situation..Why?. Because one mistreated customer can cost you a good number of clients by bad-mouthing your brand. You would say you can't please everyone but you can pacify as many.
👉🏾Give QUALITY or VALUE - we often confuse expensive items for quality but not necessarily. We also have soft spot for #branded
items still not necessarily a yardstick for quality. Ruling out assumptions, I will say for whatever brand you represent in the open market let it meet #standard
because in the long run, pegging a price to real #value
won't be an issue at the point of sale. Remember, we're all buyers ourselves at some point and no one like a bad item or unpleasant service👩💻
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