So, when it comes to Christmas shopping I kinda leave things to the last minute… Tell me are you an online Christmas shopper or do you do the midnight dash to the store (like my husband does!)?
Let’s face it, no matter how hard you try, no matter what systems you have in place, no matter how well trained your staff is, eventually your business is going to disappoint someone.
Even Disney, one of the best companies at customer service has hiccups. Just do a Google search for “Disney customer service stories”. You’ll find lots of great stories and a few not so positive ones.
How do you handle it when you get a bad review on Facebook?
I was asked this by a person considering using Facebook for marketing his business, and I didn’t have an easy answer for him. You see, on all the pages we manage we get very few bad reviews. We may get a 2 or 3-star review occasionally, but we’ll almost never a 1-star review.
Bad reviews can and do happen, and when they do, you need a process to handle them. Ignoring the review is not a helpful strategy.
The challenge with a negative Facebook review is that it’s not like a Google review which gets buried under the good ones that come after it. Facebook shows you business page reviews based on if you’re connected to anyone who previously left a review. This could be a review from months or years ago.
Forget mad cat ladies, we all know someone who is obsessed with their pup! 🐶
Welcome to the Hood. The Motherhood.
New blog post up on the website. Where I talk about my business partner and our dream of supportive women's circles.
Head over for a read.
If you’re on the look out for a lovely gift then maybe think about buying someone a place on the workshop we are running in January. You’ll learn how to screenprint on to a bag which will then be gifted to an asylum seeker at the drop in centre where I volunteer.
I'm very lucky to be working with the talent that is @danheathstudio
and that he will be teaching and leading another evening. Both Dan and I do this at as low a cost as possible and any profits are also donated to the drop in centre.
And if you’re not looking for gifts for others maybe treat yourself to this and come along too - remember how dark it gets in January and how nice it is to have something to look forward to!.
@justacard #shopsmall #smallbusiness #chooselove #choosekind #helprefugees #helprefugeesuk @helprefugeesuk @imadssyriankitchen
A lil teaser from last weeks Bars in Depth chat with these two legends(@talentedmrfox
) Stay tuned for the full clip.
Avedano's, Bernal Heights. The beautiful space is from 1904, and don't sleep on the delectable panini 💫
🎵On the twelfth day of Christmas
my true love gave to me
Still searching for that perfect gift? holmeandmoss.etsy.com (link in bio)
To this awesome project of custom stained and engraved logo boxes for the Cleveland Cavaliers... ]